Company Policies

Specialty Services Our creative staff can help you customize your menu, develop a theme and provide just the right atmosphere. In addition to our fine food and service, we can assist you with linen, floral arrangements and decorations.

Advance Notice

We recommend booking as early as possible. Orders may be placed by phone or email. Orders received after 4 p.m. are dated the next business day. Every effort is made to accommodate all catering requests. However, we need at least seven working days notice for an event that requires catering attendants. Delivery orders can usually be accommodated with three working days notice (not counting the day of the event).

Booking Confirmation & Payment

The Spice Rack Catering will confirm your order within 24 hours by email. Clients are required to pay in full seven (7) business days prior to the event. Catering deliveries or events booked less than seven (7) business days from event date are required to pay by credit card. All events are subject to sales tax.

Tax

A Sales tax is added to the total amount of your event and is dependent on where your event is located. Current tax rates are as follows: Maryland - 6% District of Columbia - 5.75% Virginia - 5%

Pricing

All prices are subject to change without notice. Due to seasonal availability some items may not be available. Catering prices may be guaranteed 30 days prior to event.

Minimum Orders & Delivery-Related Charges

A minimum food order of $75 is required for delivery service. An additional $35 fee will be charged for any delivery or pickup that occurs before 7 a.m. or after 7 p.m. (5 p.m. on weekends). A $35 charge will be applied if we have to make a return trip to deliver or pick up due to locked rooms, meetings running late, or if for any other reason the location or our equipment is not available to us at the specified time.

Cancellations

Events or menu items cancelled or changed will be subject to the following charges: Cancellation or change within three working days of event - 33% of total cost of cancelled or changed items. Cancellation or change within two working days of event - 50% of total cost of cancelled or changed items. Cancellation or change after 12 noon the day prior to event - 100% of total cost of orders. In addition to the above, served events cancelled or changed within five working days will be billed for any direct expenses incurred by The Spice Rack Catering on behalf of the event (e.g., rented equipment, floral arrangements).

Guarantee of Attendance

For per-person menus, a final guarantee of attendance is required five (5) full working days prior to your event day (e.g., guarantee due Monday for a Friday or weekend event). If we do not hear from you, we will use the guarantee shown on the banquet event order. This number will be considered a guarantee and not subject to reduction. Increases to your guarantee are subject to approval.

Types of Service & Attendant Charges Delivery Service

All cold and room-temperature menu items and beverages can be delivered to locations. You can arrange for items to be delivered by a specific time and schedule a convenient time for removal of our equipment and utensils. Paper products and disposable utensils appropriate for the menu you select are included with delivery service. The event location must be unlocked and available at least 60 minutes prior to the event start time as shown on the event order.

Served Meals & Buffets

Served meals include china, linen, hot beverages and iced water, plus a staff of attendants. Served meals and Buffets are priced per person.

Attendant Charges

Uniformed attendants service is available for served meals, buffet service and complete hors d'oeuvres receptions is included in the menu prices.